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Frequently asked questions
Most Frequent Topics
Do I need an Electronic Travel Authorization ETA
Travel Related
Getting There
Upon Arrival
General Information
We offer three convenient payment methods. Please note that all pricing displayed on our website and printed brochures reflects cash pricing. Payments made by credit card will incur processing fees charged directly by the credit card company.Your payment options include:1. ACH (eCheck): No processing fees.2. Credit Card: A 3% processing fee is charged directly by the credit card company.3. Mailed Check No fees. Please make checks payable to: L. P. Pilgrimages P.O. Box 2015 Lawrenceville, GA 30046Cancellation PolicyOnce a deposit or partial/full payment has been made, cancellations must be submitted in writing. Cancellation terms are based on the date written notice is received.Each participant is required to pay a Non-Refundable Enrollment Fee / Deposit to secure their reservation.In addition to the non-refundable enrollment fee (which is part of the total package price), the following cancellation penalties apply based on the total pilgrimage/tour cost, regardless of the reason for cancellation:
Cancellation DateCancellation Fee150–90 days prior to departure25% of total pilgrimage cost89–45 days prior to departure50% of total pilgrimage cost44–0 days prior to departureNo refundAdditional terms:Once airline tickets have been issued, the ticket value becomes non-refundable.Requests for refunds must be submitted in writing by mail, fax, or email. Telephone calls cannot be accepted as cancellation notice.Refunds will be processed within 30–60 days following receipt of written cancellation notice.Refunds will be issued by check or ACH only.Name changes or substitutions are not permitted.Cancellation fees will not be waived due to illness, injury, or death.Please refer to Section 2 of our Standard Cancellation Policy for more details.
L. P. Pilgrimages is currently transitioning from our previous website, lpjp.org, to our new website, lppilgrimages.com. This transition is part of our continued efforts to improve our online experience and provide pilgrims with enhanced booking tools, account access, trip information, and customer service features.Do I need to create a new account?During this transition period, some pilgrims may be asked to activate or create a new account on our new platform. If action is required, instructions will be provided directly.Will my existing reservations or pilgrimage information be affected? No. Your reservations, payments, and pilgrimage records remain secure and continue to be managed by L. P. Pilgrimages. Existing bookings remain valid and will continue to be serviced without interruption.Can I still use the old website? For a limited period, portions of our previous website may remain available during the transition. However, we encourage all pilgrims to begin using our new website as the primary source for future bookings and information.Who should I contact if I experience difficulties? If you have any questions or experience difficulties accessing your account or information during the transition, please contact our office and we will be happy to assist you.
Yes. L. P. Pilgrimages has launched our new mobile application, Go Pilgrimage, designed to make managing your pilgrimage experience easier and more convenient. The app will be available for download through the Apple App Store and Google Play Store.
What can I do in the Go Pilgrimage app?
Through the Go Pilgrimage app you can:
View and manage your pilgrimage bookings
Make new bookings
Access your itinerary and trip information
Review booking details and account information
Update passenger and contact information
Make secure payments toward your pilgrimage balance
Receive important updates and notifications
Access travel information directly from your mobile device
Do I need a separate account for the mobile app?
No. You will use the same account credentials that you use on our website. Your booking information and account details remain synchronized across both the website and mobile app.
Where can I download the app?
The Go Pilgrimage app will soon be available on the Apple App Store and Google Play Store. Download links and app store icons will be added once the app becomes publicly available.
We strongly recommend that all travelers purchase a travel protection plan to help safeguard both your pilgrimage experience and your travel investment. Travel protection allows you to travel with greater peace of mind so you can relax, enjoy your pilgrimage, and focus on creating meaningful memories.Purchasing coverage can help protect against unforeseen circumstances such as:Trip cancellation or interruptionFlight delays or missed connectionsBaggage loss or baggage delaysUnexpected illness or injury before or during travelEmergency medical expensesEmergency evacuation or repatriation servicesOther covered travel-related disruptionsWhich travel insurance plans do you offer? For your convenience, L. P. Pilgrimages offers travel protection options based on your destination:Travelex Insurance — available for most pilgrimage destinationsTravel Guard — offered for pilgrimages to the Holy Land, including Israel, Jordan, and EgyptWhat does travel insurance cover? Coverage varies by plan, but benefits may include:Trip CancellationTrip InterruptionEmergency Medical CoverageEmergency Evacuation/RepatriationTravel DelayBaggage Delay or LossAdditional travel protection benefits as outlined in your selected policyWho arranges the travel insurance plans?Travel insurance for L. P. Pilgrimages is arranged through Expedite Travel Consultants LLC in partnership with Travelex Insurance Services and Travel Guard Insurance Services.When should I purchase travel insurance?We recommend purchasing travel protection as early as possible after making your reservation to maximize available benefits and coverage eligibility.
TIPS: Normally, our packages include tips, please refer to your brochure. In the event, tips are not included in your package, please bring your own tip envelope with the suggested amount of $6 per person, per day for your guide and $4 per person, per day for your driver. Your tour coordinator will collect the envelope towards the end of your trip.Prepaid gratuities have been collected for the porters as well as hotel dining & housekeeping staff. However, if you request any special services from the staff, an additional tip would be appropriate. Small tips of $2 or so would also be appropriate for your lunches and occasional other services (such as using the restroom at a church). Your guide will let you know when this is expected.
L. P. Pilgrimages makes every effort to maintain the published pilgrimage price. However, certain costs are beyond our control and may change between the time of booking and departure.Currency Exchange Rates:Many pilgrimage services are purchased in foreign currencies, including but not limited to Euro (EUR), Israeli Shekel (NIS), and other destination currencies. Pilgrimage prices are based on exchange rates in effect at the time the pilgrimage is published.Should there be a significant fluctuation in currency exchange rates between the U.S. Dollar (USD) and the applicable destination currency, L. P. Pilgrimages reserves the right to apply a currency adjustment surcharge to reflect the increased cost of services.Airline Fuel Surcharges, Taxes, and Government Fees:Airfare is subject to airline-imposed fuel surcharges, airport taxes, security fees, and government-imposed charges. These costs may increase after the pilgrimage is published and are outside the control of L. P. Pilgrimages.If airlines, airports, or government authorities impose significant increases in fuel surcharges, taxes, or mandatory fees prior to departure, L. P. Pilgrimages reserves the right to pass through such increases to pilgrims.Notification:Any applicable price adjustment will be communicated in writing and added to the final balance prior to departure.While such adjustments are uncommon, L. P. Pilgrimages will make every reasonable effort to minimize additional costs and protect the value of your pilgrimage experience.
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